RM
Riaan M
1 reviews | Active since Apr 2010
08 Sept 2022, 07:46
USE BONITAS AT YOUR OWN PERIL
Dealing with Bonitas is like having your teeth pulled by an amateur. Since May my wife has been trying to sort out her contributions. At first she was told she was in credit, and now she is being threatened because of arrears. All without any explanation. Getting to speak to someone who can actually provide answers is impossible, reaction to emails take forever and are unintelligible. There is absolutely no desire to assist and help their customers to resolve queries.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
08 Sept 2022, 09:21Hello Riaan M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply08 Sept 2022, 09:21
Official
Hello Riaan M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
RM
Riaan M's updateReviewer Update
13 Sept 2022, 10:39We are still waiting. Seriously doubt if you people know what you are doing. My wife received a mail yesterday advising that her membership has been reinstated. This was not requested. It is because of actions like these that you are overcharging her and now threatening her. She now belongs to her new employer's medical aid fund. Our issue is the arrears and amounts you keeping claiming and keep trying to take via debit order. Advising her one day that she is in credit and the next day R5000 in arrears. Impossible to get hold of someone to talk to about this and impossible to understand your so-call reconciliation which is nothing but a GL printout with your internal references which mean nothing to us. Kind sort this out now.
RM
Riaan M's update13 Sept 2022, 10:39
Reviewer Update
We are still waiting. Seriously doubt if you people know what you are doing. My wife received a mail yesterday advising that her membership has been reinstated. This was not requested. It is because of actions like these that you are overcharging her and now threatening her. She now belongs to her new employer's medical aid fund. Our issue is the arrears and amounts you keeping claiming and keep trying to take via debit order. Advising her one day that she is in credit and the next day R5000 in arrears. Impossible to get hold of someone to talk to about this and impossible to understand your so-call reconciliation which is nothing but a GL printout with your internal references which mean nothing to us. Kind sort this out now.
Bonitas Medical Fund's replyOfficial
14 Sept 2022, 16:06Hello Riaan M
Thank you for notifying us of your complaint. We sincerely apologise for the inconvenience, we are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We sincerely apologise for the inconvenience, we are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply14 Sept 2022, 16:06
Official
Hello Riaan M
Thank you for notifying us of your complaint. We sincerely apologise for the inconvenience, we are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We sincerely apologise for the inconvenience, we are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team