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Reshen B

1 reviews | Active since Sept 2013

23 Sept 2025, 11:14

Urgent: Refund Outstanding for 9 Months – BonSave Policy Cancellation

Dear Bonitas Medical Fund,

I am extremely disappointed and frustrated with the ongoing delay regarding the refund due to me on my BonSave policy, which I cancelled in January 2025. At the time, I was assured that the refund would be processed.

It is now 23 September 2025 nine months later and I have still not received my refund. This is unacceptable. I have paid for a service that I am no longer receiving, and despite repeated assurances, Bonitas has failed to reimburse me.

I require urgent clarity on:

The exact date my refund will be processed.

The reason for this unreasonable nine-month delay.

If this matter is not resolved immediately, I will escalate my complaint to the Council for Medical Schemes and any other relevant regulatory bodies, as well as consider further action.

This issue has already caused significant frustration and financial strain. I expect a full and prompt resolution without further delay.

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply23 Sept 2025, 11:27
Official
Hello Reshen

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
 
We will investigate this matter. 
  
We appreciate your patience while we are resolving this query for you. 
 
Kind Regards 

 Bonitas Team
RB
Reshen B's update23 Sept 2025, 13:01
Reviewer Update
Dear Bonitas Team,
I refer to my previous communication dated 27 June 2025, regarding the refund on my cancelled BonSave policy.
At that time, I was advised that the matter was still under investigation. However, it is now 23 September 2025, and I have not received any further response or resolution from your side. This ongoing silence is unacceptable.

Please urgently confirm:
  • What progress, if any, has been made on this investigation.
  • When exactly I can expect my refund to be paid out.

This matter has already been pending for nine months, and I cannot continue to wait indefinitely. Should I not receive a satisfactory response, I will escalate this to the Council for Medical Schemes without delay. I trust you will treat this matter with the seriousness it deserves.