Urgent procedure being delayed by ignorend staff

Hi Bonitas

Unfortunalty my daughter has a rare disease, which is life threatening, I have had only bad service from Bonitas. She needs to have an urgent procedure to close arteries to her kidney to prevent a huge aneurysm rupture that will be fatal, I sent all the required documents, where the Dr clearly states how serious this is and then I get a reply to say they need a motivation (that was submitted) clearly no one read the motivation, just opened it and said it is only a scan result report and not a motivation, when you read the report it is clearly not JUST a scan report. I asked the lady if she could please send it back and ask the person to re look at it as it is not just a scan report, she refused. The Dr's have to know write ANOTHER motivation and the procesure that was due to happen om monday is prosponed. Initialy it was also said that the senior person that was suppose to review the reports had already left but they will find someone else to look at it. Clearly no one there wants to work on a Friday! Also when I phoned to follow up, my call was answered, no one talking to me, but I can hear the staff talk in the background. Bon***1 Apparantly rated the no1 medical aid... I wonder who voted and how many people voted.....