ME
Musa E
1 reviews | Active since May 2014
24 Mar 2025, 11:22
Urgent: Need my chronic meds
Loaded my new script from the beginning of march for Marara Pharmacy from the switch from Pharmacy Direct..
Received sms march 18th it is out for delivery.
Phoned today. And only 1 of my 2 chronic medication is still out for delivery, not even my main chronic asthma pump. I sent uploaded 2 scripts.
I wonder what would happen if something serious were to happen to me. I have had to buy asthma pumps in the meantime and it is not helping my chest. I spend over R200 airtime to get hold of the call centre.
This is atrocious service!! I have had to pay for quick relief pumps and airtime, I doubt I will get this money back.
I need my chronic medication!!!!
I am tired and need advice how to take this further. I paying a medical aid for efficient service and liable service. now I get this.
Helpful (0)
Replies (6)0
Replies (6)ME
Musa E's updateReviewer Update
24 Mar 2025, 11:33You guys need to seriously do something about this!!! I am not going through this again next month!! Everything was fine with pharmacy direct!!
NOW I AM LEFT STRUGGLING TO BREATHE BECASUE I DO NOT HAVE MY CHRINIC MEDS!! d\DO YOU KNOW THE PAIN AND SUFFERING YOU ARE PUTTING YOUR MEMBERS THROUGH!! AND WE PAY PREMIUMS EVERY MONTH!!!
NOW I AM LEFT STRUGGLING TO BREATHE BECASUE I DO NOT HAVE MY CHRINIC MEDS!! d\DO YOU KNOW THE PAIN AND SUFFERING YOU ARE PUTTING YOUR MEMBERS THROUGH!! AND WE PAY PREMIUMS EVERY MONTH!!!
ME
Musa E's update24 Mar 2025, 11:33
Reviewer Update
You guys need to seriously do something about this!!! I am not going through this again next month!! Everything was fine with pharmacy direct!!
NOW I AM LEFT STRUGGLING TO BREATHE BECASUE I DO NOT HAVE MY CHRINIC MEDS!! d\DO YOU KNOW THE PAIN AND SUFFERING YOU ARE PUTTING YOUR MEMBERS THROUGH!! AND WE PAY PREMIUMS EVERY MONTH!!!
NOW I AM LEFT STRUGGLING TO BREATHE BECASUE I DO NOT HAVE MY CHRINIC MEDS!! d\DO YOU KNOW THE PAIN AND SUFFERING YOU ARE PUTTING YOUR MEMBERS THROUGH!! AND WE PAY PREMIUMS EVERY MONTH!!!
Bonitas Medical Fund's replyOfficial
24 Mar 2025, 11:35Hello Musa E
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to Marara pharmacy for assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to Marara pharmacy for assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply24 Mar 2025, 11:35
Official
Hello Musa E
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to Marara pharmacy for assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to Marara pharmacy for assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
ME
Musa E's updateReviewer Update
01 Apr 2025, 10:31I have received no meds for March so what now.. April pending.
I am sure if you don't receive payment it would be a problem.
I am sure if you don't receive payment it would be a problem.
ME
Musa E's update01 Apr 2025, 10:31
Reviewer Update
I have received no meds for March so what now.. April pending.
I am sure if you don't receive payment it would be a problem.
I am sure if you don't receive payment it would be a problem.
ME
Musa E's updateReviewer Update
01 Apr 2025, 10:35This is a mess with yiur new service provider.
I received 1 incorrect pump at the end of March and no preventer pump.
It is now April and no delivery.
This is appauling.
This is how you treat a chronic asthma patient who pays his premiums. Wow.
Need to look at further avenues to escalate this if not resolved by end of week.
I received 1 incorrect pump at the end of March and no preventer pump.
It is now April and no delivery.
This is appauling.
This is how you treat a chronic asthma patient who pays his premiums. Wow.
Need to look at further avenues to escalate this if not resolved by end of week.
ME
Musa E's update01 Apr 2025, 10:35
Reviewer Update
This is a mess with yiur new service provider.
I received 1 incorrect pump at the end of March and no preventer pump.
It is now April and no delivery.
This is appauling.
This is how you treat a chronic asthma patient who pays his premiums. Wow.
Need to look at further avenues to escalate this if not resolved by end of week.
I received 1 incorrect pump at the end of March and no preventer pump.
It is now April and no delivery.
This is appauling.
This is how you treat a chronic asthma patient who pays his premiums. Wow.
Need to look at further avenues to escalate this if not resolved by end of week.
ME
Musa E's updateReviewer Update
10 Jun 2025, 12:32This has happened again.
It is now June 10th and I have still not received my chronic meds.
Had an awful early of hours of morning and night today, this is not a nice situation to be in, imagine I had to go to hospital last night, and having the chronic pump could've saved me.
Please assist in having meds delivered soonest, thanks.
It is now June 10th and I have still not received my chronic meds.
Had an awful early of hours of morning and night today, this is not a nice situation to be in, imagine I had to go to hospital last night, and having the chronic pump could've saved me.
Please assist in having meds delivered soonest, thanks.
ME
Musa E's update10 Jun 2025, 12:32
Reviewer Update
This has happened again.
It is now June 10th and I have still not received my chronic meds.
Had an awful early of hours of morning and night today, this is not a nice situation to be in, imagine I had to go to hospital last night, and having the chronic pump could've saved me.
Please assist in having meds delivered soonest, thanks.
It is now June 10th and I have still not received my chronic meds.
Had an awful early of hours of morning and night today, this is not a nice situation to be in, imagine I had to go to hospital last night, and having the chronic pump could've saved me.
Please assist in having meds delivered soonest, thanks.
ME
Musa E's updateReviewer Update
12 Jun 2025, 10:20Still no meds.
No response from Marara or Bonitas.
Useless. They don't know what they put a person through.
No response from Marara or Bonitas.
Useless. They don't know what they put a person through.
ME
Musa E's update12 Jun 2025, 10:20
Reviewer Update
Still no meds.
No response from Marara or Bonitas.
Useless. They don't know what they put a person through.
No response from Marara or Bonitas.
Useless. They don't know what they put a person through.