Urgent!! Help!! Life and death Specialised chemo treatment

Member no: *** Hi, my Father in law was on the 2nd highest plan and could only be bumped up to the next highest which is the Comprehensive plan to be able to have his urgent specialised chemo authed. Post the doctors extensive motivation for chemo treatment and after explaining to them the urgency, the oncology dept..insists on dragging out the process by requesting further motivation from the doctor. The doctor has given up and does not know what more comfort to provide other than providing what is requested. He did also say they encountered the exact same situation with a different patient and that patient received approval and treatment the same week so he cannot understand the inconsistency. How do we expedite this as my father in law has now contracted pneumonia and on a ventilator. We've spoken to so many agents, all are not allowed to transfer to a Team leader/manager as they all inbound and not part of protocol. No case manager/fund manager/leadership name can be shared so we at a loss. We are literally running out of hours and this poor man has given up knowing we unable to expedite anything😢 We have now bumped up his plan and was told " Computer says no!" And need to wait to 01/09/2022 to have treatment authed and then administered...We are desperate!!!! Please help!!!

We probably recieved a ref no for each contact so not sure which one is relevant to expedite this pls.