Urgent Complaint Regarding Outstanding Refund – Over 9 Months Delay

I am writing to formally express my deep dissatisfaction and frustration regarding the refund that is still owed to me following the cancellation of my medical aid in December 2024.

At the time of cancellation, I was informed that the refund would be processed and paid within three months. It has now been over nine months, and despite numerous follow-ups on my part, I have received no payment, no explanation, and no meaningful response from your side.

As a long-standing and reputable medical aid provider, I expected better service and communication. This prolonged delay and lack of accountability has caused significant inconvenience, and I have unfortunately lost all trust in Bonitas as a result.

I urge you to treat this matter with the urgency it deserves and provide me with:

A clear update on the status of my refund.

An exact date by which the payment will be made.

An explanation for the delay and lack of communication.