Urgent Assistance Required: Claim Rejection for Contraceptive Coverage

I attempted to claim for a contraceptive—first Mirena, then Copper T—but the system keeps indicating that the claimable quantity has been exceeded. Initially, I thought this might be due to Mirena’s cost, so I asked my doctor to prescribe Copper T instead. However, I am still experiencing the same issue.

When I first called for assistance, I was told that the problem was related to my use of the Evra Patch. However, I did not collect it this month, yet the issue persists. What frustrates me the most is that, despite speaking to three different representatives, none of them could explain the exact problem. Instead, I have been informed that my case has been escalated to the pharmacy team, whose turnaround time is 20 days. Additionally, I was told they do not have a direct contact number, meaning I cannot follow up with them directly