Urgent assistance

Good day Bonitas. Hope you are well.

May I please request your assistance with 2 urgent queries which I emailed to you. They relate to the following:

1. My oncology benefit seems to be deactivated again as i cannot see the cancer benefit amount on the app. This has happened numerous times before, but it seems everytime you activate it, it gets deactivated again later. I have another checkup with my oncologist on 23rd Mar which includes a blood test so I urgently need my benefit to be activated.

2. I had a hernia repair and colonoscopy on 26 Jan at Netcare Umhlanga Hospital (as it is on your hospital network), but bonitas has indicated that they are only paying about 50% of the total hospital costs, leaving a shortfall of approximately R30,000 which i am probably liable for. Why is this as i went to a hospital which is on your approved network list and the hospital benefit is supposed to be unlimited. I really cant afford to pay this.

I have sent the above queries to your claims and queries inbox.

Please urgently help as i am extremely stressed and anxious about this.

My details are as follows:

Membership Number: ‪***‬ ID: ‪***‬ Cell: ‪***‬

Much appreciated.