1 reviews | Active since Jul 2020
Upset about Marara pharmacy
Hi, I'm sure you have already heard our concerns.
My name is Emmy and I am a member of Bonitas medical aid.I had 4 mild strokes due to high blood pressure and cholesterol and 2 congestive heart failures.Since January Bonitas changed over from Pharmacy direct to Marara Pharmacy.
What a terrible service provider without providing service.... It was confirmed by a bonitas consultant via WhatsApp vjat that my script was sent in February to Marara Pharmacy.I emailed scripts and changes to medication on the 12th March 2025 to Marara pharmacy ref ***,*** and ***....No response except these reference numbers.
I then emailed again on the 25th March.Still no response to date.What are we supposed to do without Chronic Medication????I also emailed Bonitas as well as to what should I do and still awaiting a response?
Is it not important?Do you even value your clients??? Why should I have to pay for medication for a service you offered in the Medical aid package? Should I use another service provider I will be charged high co payments or not get any meds if they already claimed.
I AM NOW OUT OF MEDICATION EVEN THE TTO'S I RECEIVED FROM HOSPITAL ARE FINISHED...
Regards Emmy
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team