Update: Bonitas has acknowledged my complaint but has not contacted me

Bonitas acknowledged my complaint on HelloPeter on the same day I posted it. However, I have still not been contacted by Bonitas regarding my formal dispute.

I have already provided the relevant information and supporting documentation and am disputing the R3,685.50 deducted from my Medical Savings Account for my optical claim.

PPN has confirmed in writing that the wording of the BonFit Select optical benefits is not clear enough and can lead a member to believe that the eye-test benefit is separate from savings.

I am therefore not simply requesting general information. I am asking Bonitas to formally investigate and reconsider the processing of my claim.

An acknowledgement of the complaint without any substantive follow-up does not resolve the matter.

I am still awaiting a response from Bonitas addressing the actual dispute and explaining whether the R3,685.50 deduction from my savings was correctly app**** given the way the benefit was presented to members.