Unsuccesful Claims

<p>On January 7th 2017 myself, my parter and our two young children were involved in a fatal motor vehicle accident< as a result we were all rushed to the Union Trauma Hospital for treatment.</p> <p> </p> <p>Since our discharge i have been receiving medical bills, in the hundreds of thousands that have been rejected by Bonitas medical aid, (i pay a full medical aid) my broker Beulah Bouwer has been very unhelpful in trying to get these claims sorted and settled, and tells me to work through the call centre which i have done numerous times and have been unsuccesful numerous times, she tells me that she does not deal with claims and that i must sort it out with the medical aid, Beulah Bouwer been my personal broker!! i have asked her to send me someone who can come and sit with me to sort out these unpaid claims and she has not bothered to respomd to me, i have logged three calls today, 1 August, alone to get a broker out to me to sort this mess out and i have not been successful.</p> <p> </p> <p>It is now August wheras our accident happened in January and we have had no feedback as to what is happening with these unsettled claims.</p> <p> </p> <p>This is unaccepatble and i dont know who to contact to get this matter sorted out as my broker is very unhelpful.</p> <p> </p> <p>I didnt have this problem when i was on Liberty Medical Aid, but since Bonitas bought over Liberty i have had endless trouble. I also have no day to day options left as Beulah tells me it was used up while we were in hospital, but the contract clearly states that day to day options can not be used up while in hospital. Beulah has NO answers of feedback for me.</p> <p> </p> <p>The whole idea of paying a medical aid every month is to cover us fully while in hospital when we need it.</p>