PH
Phumelele H
1 reviews | Active since Jun 2019
15 Oct 2025, 13:18
Unsatisfactory with service provider
Your service provider Marara pharmacy have not delivered my medication. Bonitas approved the claim on 8 October 2025. Today is 15 October 2025 and my medication has not been delivered. This is my second complaint about Marara Pharmacy.The first time they deflected and never took accountability. On 13 October 2025 I sent a message to their complaint department asking about the delivery of my medication and till today there is no response or acknowledgement. I will appreciate if Bonitas can intervene. The process of following up is quiet draining.
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Replies (2)
Bonitas Medical Fund's replyOfficial
15 Oct 2025, 13:35Hello Phumelele H
Thank you for bringing this matter to our attention. We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist. Please note that we have escalated your query to Marara Pharmacy for further investigation and resolution. We appreciate your patience while we work to resolve this issue, and we’ll keep you updated on any progress. Kind regards,
Bonitas Team
Thank you for bringing this matter to our attention. We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist. Please note that we have escalated your query to Marara Pharmacy for further investigation and resolution. We appreciate your patience while we work to resolve this issue, and we’ll keep you updated on any progress. Kind regards,
Bonitas Team
Bonitas Medical Fund's reply15 Oct 2025, 13:35
Official
Hello Phumelele H
Thank you for bringing this matter to our attention. We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist. Please note that we have escalated your query to Marara Pharmacy for further investigation and resolution. We appreciate your patience while we work to resolve this issue, and we’ll keep you updated on any progress. Kind regards,
Bonitas Team
Thank you for bringing this matter to our attention. We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist. Please note that we have escalated your query to Marara Pharmacy for further investigation and resolution. We appreciate your patience while we work to resolve this issue, and we’ll keep you updated on any progress. Kind regards,
Bonitas Team
PH
Phumelele H's updateReviewer Update
17 Oct 2025, 10:44Thank you for your response Bonitas. Unfortunately till today ( 17 October 2025) Marara Pharmacy has not delivered my medication 😔
PH
Phumelele H's update17 Oct 2025, 10:44
Reviewer Update
Thank you for your response Bonitas. Unfortunately till today ( 17 October 2025) Marara Pharmacy has not delivered my medication 😔