Unsatisfactory service from Bonitas Medical Aid

I am extremely unsatisfied by Bonitas Medical Fund. My daughter was hospitalised and diagnosed with a condition that needed her to start chronic medication. The application was submitted on the day she was released from the hospital (12 May 2025). This is the fifth day today (16 May 2025) and there is no response from medical aid. The call centre official I called today to follow up, told me that the application is still within the timeframe for them to respond. This is contrary to the feedback my daughter received when my daughter called to follow up on Wednesday (14 May 2024. She was advised that the chronic medication was approved and she needs to wait for 24 hours for it to reflect. In my view this justify incompetence and gambling with the life of my daughter.