KW
Katherine W
1 reviews | Active since Aug 2022
30 Aug 2022, 18:59
Unsatisfactory service.
Requested to forward correct medical card numerous times without success. Waited 8 months ant then three arrived within days. I have many queries regarding claims that are not paid by my medical aid. None get answered to my satisfaction. I am really wondering why I have a medical aid.
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Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
30 Aug 2022, 19:13Hello Katherine V Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply30 Aug 2022, 19:13
Official
Hello Katherine V Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Bonitas Medical Fund's replyOfficial
31 Aug 2022, 09:04Hello Katherine V
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information) not to be visible on this public forum in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information) not to be visible on this public forum in order to investigate your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's reply31 Aug 2022, 09:04
Official
Hello Katherine V
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information) not to be visible on this public forum in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information) not to be visible on this public forum in order to investigate your enquiry.
Regards
Bonitas Team