MB
Maria B
1 reviews | Active since Nov 2021
04 Nov 2021, 17:05
Unresolved Queries
I am not happy with the service from Bonitas lately. I requested info on my day today and out of hospital benefits, I received statements only. It seems like the person dealing with the query, did not read it properly and did not make an effort to contact me. I have since sent 2 follow-up emails, no reply. Today I called and spoke to a lady by the name of Vuyo, she confirmed that I would have the info by the end of business today, nothing received. I had to repeat myself so many times.......I ran out of airtime, no effort was made to call me back.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
04 Nov 2021, 19:02Hello Maria B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply04 Nov 2021, 19:02
Official
Hello Maria B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
MB
Maria B's updateReviewer Update
05 Nov 2021, 10:38Good Day
Thank you for the quick response.
I received a call from Tarryn. Tarryn was very helpful, she understood exactly what info I needed. I really appreciate her going the extra mile and sorting my account for me.
Thank you Tarryn
Thank you for the quick response.
I received a call from Tarryn. Tarryn was very helpful, she understood exactly what info I needed. I really appreciate her going the extra mile and sorting my account for me.
Thank you Tarryn
MB
Maria B's update05 Nov 2021, 10:38
Reviewer Update
Good Day
Thank you for the quick response.
I received a call from Tarryn. Tarryn was very helpful, she understood exactly what info I needed. I really appreciate her going the extra mile and sorting my account for me.
Thank you Tarryn
Thank you for the quick response.
I received a call from Tarryn. Tarryn was very helpful, she understood exactly what info I needed. I really appreciate her going the extra mile and sorting my account for me.
Thank you Tarryn
Bonitas Medical Fund's replyOfficial
06 Nov 2021, 12:40Hello Maria B
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Bonitas Medical Fund's reply06 Nov 2021, 12:40
Official
Hello Maria B
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team