1 reviews | Active since Apr 2016
unresolved payment query
I'm a member of Bonitas for over a decade, I had 2 dependents Kamohelo and Moseme (Bonitas no. ***) , According to Bonitas 2016 tariffs I should be paying R3467 (to cover myself and one son thats a student dependent) as Kamohelo has been removed under the same cover and has his own medical aid, and Im paying R5787. I had informed the scheme to remove Kamohelo last year March , this year i was informed over the telephonethat he is still on the scheme's cover. than I realised that I have been paying for him after i informed the scheme to remove him , then I made several emails to have them reimburse my funds and recieved no positive response and my last query number 010416QP57VM Please help
Hello ***
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team
Hello ***
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team
Hello ***
Thank you for submitting a comment to us through Hello Peter.
According to the telephonic conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Hello ***
Thank you for submitting a comment to us through Hello Peter.
According to the telephonic conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team