Unresolved Billing Issues and Poor Customer Service

I am extremely disappointed with the level of service I have received from Bonitas. I have only been a member for three months, yet my experience has been consistently negative, with one issue after another and unreasonably long response times. One of my most pressing concerns relates to the payment of my medical aid contributions. I arranged with my employer to deduct my contributions and make payment on my behalf, as Bonitas is one of their preferred medical aid providers and they liaised directly with Bonitas. Despite this arrangement, Bonitas continued to debit my personal bank account for two consecutive months, while my employer also made contributions on my behalf, resulting in duplicate payments. I have contacted Bonitas multiple times regarding this issue. I was instructed to submit proof of employment and proof of payment, which I did by emailing the address provided almost three weeks ago. To date, I have received no response. I have followed up telephonically several times and was informed that my communication is not reflecting on their system. I have since resent the email multiple times, yet I have still not received an automatic reference number or any acknowledgment. As a result, I am continuously being sent from pillar to post without resolution. There is a clear lack of urgency, and Bonitas’ systems and administrative processes appear to be poorly aligned. I am extremely frustrated and disappointed, and I regret joining this medical aid.