UNPROFESSIONAL SERVICE FROM BONITAS

I'm very disappointed in the service of Bonitas we have been send from pillar to post.We visited the specialist in June both myself and my wife,firstly we were told we need a authorized number from GP to visit specialist we paid consultation x2 just for a number. We had our annual check up with the specialist because we are both chronic patients and have a PMB care plan. Note this was the only time we use the GP and were informed all our GP AND SPECIALIST BENEFITS ARE DONE.

We then contacted Medscheme and was informed that the billing was wrong and they will reverse the funds to date no funds was returned.

we were told they did reverse and paid the Specialist. I spoke to Ntokozo Xaba on 01/08/24 *** A team leader was going to call but to date no-one called.

We have a broker Millicent from CS Financial Services who is slow to respond to our queries and i mention to one of the agents about it and (Millicent) deems it as making her bad.We called Millicent this afternoon trying to explain something but she is not listening to understand because she is upset because we made her bad we only told the truth she don't reply to help us. she now wants everything in writing for proof and cut phone while I'm still talking and trying to explain. This is very unprofessional service from both Bonitas and CS FINANCIAL SERVICES.

THIS MEDICAL IS THE WORSE!