Unprofessional service

I can't believe the poor service bonitas is giving over authoritistaion for hospital procedures. I'm due is December and need to book a bed. I sent the details through and received no feed back. I phoned and they said they sent me an email stating they just need me to get the gynae authorisation extended till end of year. I didn't receive the email else I w I uldnt have bothered phoning them. They put me through to another department. They can extended. They try. Computers are down. They will phone me back the next week. No one phones so I phone again. Same story. Computers are down. That is not a good enough excuse. Would bonitas like me to say my bank system is down when it's time for payment. I need this sorted I need to book my bed. I have a million other things to sort out I really can't waste time fighting for something I pay for.