Unprofessional, **********, pathetic service...

I am extremely disappointed with the service I have received from Bonitas Medical Fund. They have refused to pay for a benefit that is included in my medical aid plan. Despite my daily calls to their call center, I am told that my doctor has used an incorrect ICD10 code for my prescription. My doctor has provided three different codes, but each time I am told they are incorrect. Every time I call the call center, I am placed on hold for an extended period with a constant message of "Thank you for your patience". Unfortunately, my patience has run out... These are some of the many people I spoke to: Suzanna Shabangu Ella Letlole Wandile Tshabalala Luxolo Ngubentombi