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faizel E
1 reviews | Active since Jan 2020
01 Feb 2021, 09:47
Unprofessional
Very unprofessional, I terminated my medical aid with Bonitas in December 2019 due to leaving employment. Bonitas still sent e-mails to my previous employer with regards to outstanding payment and then hand the account over to a collections company as they cannot get hold of me, how *********** it that. Now the accounts department does not have a contact number how unprofessional is that. Can someone please explain to me how Bonitas is operating an accounts department without a contact number.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
01 Feb 2021, 10:12Hello faizel E,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Bonitas Medical Fund's reply01 Feb 2021, 10:12
Official
Hello faizel E,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
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faizel E's updateReviewer Update
02 Feb 2021, 12:16all just a ploy to keep customers quiet, still no feedback I have spoken to Ntsikelo Mbebe who advised me that the account has been handed over but could not provide the details. I've spoken to Sandile same story, I've spoken to Sipiwe who gave me the exact same story he even promised to sent me the documentation to confirm the account was handed over and why the account was handed over still no information. The alleged company the account was handed to was contacted and they could not trace an account so please somebody explain to me what is happening.
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faizel E's update02 Feb 2021, 12:16
Reviewer Update
all just a ploy to keep customers quiet, still no feedback I have spoken to Ntsikelo Mbebe who advised me that the account has been handed over but could not provide the details. I've spoken to Sandile same story, I've spoken to Sipiwe who gave me the exact same story he even promised to sent me the documentation to confirm the account was handed over and why the account was handed over still no information. The alleged company the account was handed to was contacted and they could not trace an account so please somebody explain to me what is happening.
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faizel E's updateReviewer Update
02 Feb 2021, 17:50Still no feedback not even a courtesy call stating they are still busy with the complaint nothing, that's what they do take your money when you good for it and when you of no use to them they don't give a damn, they would not even give details of their senior managers what are they afraid of.
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faizel E's update02 Feb 2021, 17:50
Reviewer Update
Still no feedback not even a courtesy call stating they are still busy with the complaint nothing, that's what they do take your money when you good for it and when you of no use to them they don't give a damn, they would not even give details of their senior managers what are they afraid of.