Unprofessional

<p>Today between 11:00 and 11:30 I called the contact centre and first spoke to a wonderfully kind lady Mishka who after listening to me could not assist but transferred me to the correct department. There I spoke to a person by the name of Pashay. Firstly there was no welcome in his voice and seemed to just want to be rid of me which was confirmed when after he asked if I am the member and I said that I am the husband of the member told me to hold on and then transferred me back into the queue to start all over again from the word go. If he didn't want to help he should just have said so. I gave respect upon speaking to him and received disrespect in return. Is this how Bonitas administrered by Medscheme treats members? Well you have a long way to go in customer care. </p>