CK
Cornelia K
1 reviews | Active since Feb 2021
15 Mar 2022, 18:29
UNPAID REFUND TO MEMBER FOR PSYCHOTERAPHY TREATMENT NOVEMBER 2021
Non payments to Service Providers !!!! have been with Bonitas for more than 27 years had to secure loan to pay and LAST PAYMENT not refunded since 9 November 2021 to date !!inconsistency with REFUND PROCESS!!! for Medical Boarding application with Sanlam . cancelled Bonitas Hospital Authorisation for Admission as they are unreliable with payment to service providers
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Bonitas Medical Fund's replyOfficial
16 Mar 2022, 08:32Hello Cornelia K
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply16 Mar 2022, 08:32
Official
Hello Cornelia K
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team