BL
Bontle L
1 reviews | Active since Oct 2018
28 Sept 2022, 13:27
Unpaid claims
I changed options on my medical aid whilst I was approved for orthodontist services on the previous option however the one I changed to still had same benefits however they rejected claims saying it was received late and I have proof from the Dental office that it was submitted on time now they expect me to pay for the service.This is unacceptable considering how much one is paying monthly for the medical aid without fail.
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Replies (2)
Bonitas Medical Fund's replyOfficial
29 Sept 2022, 10:04Hello Bontle L
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply29 Sept 2022, 10:04
Official
Hello Bontle L
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's replyOfficial
06 Oct 2022, 15:29Hello Bontle L
Thank you for submitting a comment to us through Hellopeter.
According to the email communication from DENIS, we hereby confirm that your concern has been addressed and we well await your reply.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply06 Oct 2022, 15:29
Official
Hello Bontle L
Thank you for submitting a comment to us through Hellopeter.
According to the email communication from DENIS, we hereby confirm that your concern has been addressed and we well await your reply.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team