Unpaid Claims

Had an antenatal gynecologist visit on 27/10/2022 that was rejected. Called in to try and find out what the issue was because we still had a visit left according to the system. The response was that the benefits were depleted (which they weren't). This was almost two months ago and still no response from Bonitas. We've now had to pay the doctor cash that we don't have because nobody ever bothered getting back to us. To this date, still no feedback on the matter.

Now this is where it gets interesting. My wife went for a follow up appointment with the same gynecologist on 08/12/2022 and this claim was paid in full. Can someone who is interested in assisting their loyal customers explain to me how the previous claim was rejected and not the one after? Don't even have to call; a simple email will suffice.

PLEASE just communicate with us.