Unpaid Claim

During July 2023, my son Shivar Govender underwent a knee surgery. Prior to the surgery, the hospital requested that he has an MRI done. At that point in time, Bonitas refused to process the claim and give a reason as to why they will not pay for the MRI. Seeing that the procedure for my son was urgent, I paid cash of approximately R10000.00 (ten thousand rand). When I later spoke to Bonitas. I was told to submit the claim together with a letter of motivation from the orthopedic surgeon and the claim will be settled because this was a requirement for hospitalization surgery. I sent the claim several times to ***, ***, *** and *** To date the claim has not been settled nor processed through my Bonitas Members Claim System. Resolution required.:- Bonitas process the claim and reimburse me.