UNPAID CLAIM

Item: Bonitas Medical Fund
Rating: 1
Author: FAEEZ I

I submitted a claim on 18 July 2018 and Bonitas Medical Fund is just ignoring it, after confirming receipt thereof. My follow-up emails are ignored. I request that senior management please look into this failure in service delivery.

Helpful (0)

Replies (4)

Bonitas Medical Fund's replyOfficial

04 Sept 2018, 11:31

Hello Faeez Ismail

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund's reply04 Sept 2018, 11:31

Official

Hello Faeez Ismail

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

FAEEZ I's updateReviewer Update

10 Sept 2018, 20:13

I am still waiting for your representative to contact me. Should I proceed with a complaint to the Council for Medical Schemes?

FAEEZ I's update10 Sept 2018, 20:13

Reviewer Update

I am still waiting for your representative to contact me. Should I proceed with a complaint to the Council for Medical Schemes?

Bonitas Medical Fund's replyOfficial

12 Sept 2018, 15:17

Hello Faeez Ismail,

As per our telephonic conversation a detailed account is required in order for us to assist with your enquiry.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Bonitas Medical Fund's reply12 Sept 2018, 15:17

Official

Hello Faeez Ismail,

As per our telephonic conversation a detailed account is required in order for us to assist with your enquiry.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

FAEEZ I's updateReviewer Update

12 Sept 2018, 20:40

My claim was submitted on 18 July 2018. Almost 2 months later, you are now only requesting a detailed bill, after just ignoring my weekly follow-up emails!

FAEEZ I's update12 Sept 2018, 20:40

Reviewer Update

My claim was submitted on 18 July 2018. Almost 2 months later, you are now only requesting a detailed bill, after just ignoring my weekly follow-up emails!