Unpaid Claim

On the 16th of January 2018, I went for a consultation at one of our local private clinics. The medical systems were offline at the time and I was required to pay cash. On the 17th January 2018, a claim was submitted to Bonitas by email with the invoice provided from local clinic. A query number was sent to me and I was told that the matter was being processed. I then received an email stating that the money would be paid into the account on the 31st January 2018 and there was an attachment on it. Seeing that the email stated that the money would be paid, I didn't think of looking at the attachment. a few days after the payment that was expected was not paid, i followed up with Bonitas, only to find out that the attachment had stated that there was no chargeable code on the invoice and other things that were required to process a claim. i then went to the same clinic and got what was required. i once again submitted the documents to Bonitas on 8th February. i had to follow up with bonitas and i was told my claim was processed on the 12th of February and i should expect the payment in 7 working days. i once again got an email from bonitas that payment will be made on the 22nd of February. i havent received any payment and when i called them, they informed me that one of the codes provided was incorrect. WHY DO NOT COMMUNICATE WITH US BEFORE SENDING THE PAYMENT EMAIL. THIS HAS BEEN GOING ON FOR TOO LONG AND I ALWAYS HAVE TO BE THE ONE TO FOLLOW UP WITH THEM ONLY FOR THEM TO TELL ME STORIES!!!!!