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Celize R
1 reviews | Active since Feb 2022
07 Feb 2022, 09:11
Unpaid Ampath tests
Dr sent me for bloodtests. Received accounts with outstanding amounts to Ampath. Bonitas refuse to pay because I was not booked into hospital for the tests and one test code is repeated 4 times. What do I as patient know which tests will b done and covered? I was told to now phone my Dr. For an authorization letter that I must pay him for. Should the Dr not supp**** me with that letter during consultation? Which he got pd for? Why put this strain on a member who all she knows is being sent for bloodtests?
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Replies (6)
Bonitas Medical Fund's replyOfficial
07 Feb 2022, 10:28Hello Celize V
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply07 Feb 2022, 10:28
Official
Hello Celize V
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
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Celize R's updateReviewer Update
07 Feb 2022, 10:43Thank u for responding. Test codes were: 4652,4653,3934. I am really so upset. How am I as member supposed to know that a motivation letter must accompany the Dr's referral to bloodtests. Together with employees contribution, pay almost R8000 per month for medical aid for me and my husband. Then when fet burdened with bloodtest account and codes we have no knowledge off. Why is the already sick, stressed member burdened with this? There was no communication prior from Dr nor ampath explaining that I have to pay before they took my blood. It's wrong to to burden loyal paying members of over over 20 years with pathology codes that should have been motivated by the Dr when setting first place, only to b charged for a letter afterwards.
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Celize R's update07 Feb 2022, 10:43
Reviewer Update
Thank u for responding. Test codes were: 4652,4653,3934. I am really so upset. How am I as member supposed to know that a motivation letter must accompany the Dr's referral to bloodtests. Together with employees contribution, pay almost R8000 per month for medical aid for me and my husband. Then when fet burdened with bloodtest account and codes we have no knowledge off. Why is the already sick, stressed member burdened with this? There was no communication prior from Dr nor ampath explaining that I have to pay before they took my blood. It's wrong to to burden loyal paying members of over over 20 years with pathology codes that should have been motivated by the Dr when setting first place, only to b charged for a letter afterwards.
Bonitas Medical Fund's replyOfficial
07 Feb 2022, 16:22Hello Celize V
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply07 Feb 2022, 16:22
Official
Hello Celize V
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
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Celize R's updateReviewer Update
09 Feb 2022, 12:09Still no answer from a case manager at Bonitas
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Celize R's update09 Feb 2022, 12:09
Reviewer Update
Still no answer from a case manager at Bonitas
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Celize R's updateReviewer Update
11 Feb 2022, 11:58Still no indication of resolution 11 feb
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Celize R's update11 Feb 2022, 11:58
Reviewer Update
Still no indication of resolution 11 feb
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Celize R's updateReviewer Update
11 Feb 2022, 11:59Just a bunch off reference nrs to my email with no outcome or feedback
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Celize R's update11 Feb 2022, 11:59
Reviewer Update
Just a bunch off reference nrs to my email with no outcome or feedback