Unpaid accounts

I fell ill on 16 June 2016 and had to go to West Coast Life hospital, as I was dehydrated and still unwell. With it being a public holiday, there were no GP rooms open, thus the reason for going to the hospital. I was put on a drip and various injections and was discharged same day. I have received multiple accounts from the providers stating that Bonitas will not pay the account as I had to go to my GP. I have phoned, I have been to Bonitas Walk-in Centers but to no avail. I find this to be completely unacceptable that I have not once received a call back regarding any of my queries! The accounts are still unpaid as we pay a fortune to Bonitas to cover illness but at this point it seems better to cancel and to pay everything cash as this seems to be the case. This is all unnecessary stress. I have changed plans to get better service but to no avail. I expect this to be sorted out ASAP. Failing of which, Bonitas will leave me no choice but to go to the medical ombudsman