sL
sune L

1 reviews | Active since Aug 2012

27 Aug 2025, 07:36

Unnecessary Waiting period

I would like to query the 3-month general waiting period that has been app**** to my membership.

I recently transferred from another registered medical scheme and have had continuous medical aid cover with no break in membership. I do not have any pre-existing conditions, nor do I use any chronic medication. Based on the Medical Schemes Act, my understanding is that a general waiting period should not apply in these circumstances.

Could you kindly review my membership details and confirm whether this waiting period has been correctly app****? If it was app**** in error, I request that it be removed so I can access my benefits as per my plan.

i cant even visit a dr or get medication when i am sick but paying for a medical aid for what exacty????

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply27 Aug 2025, 09:12
Official
Hello sune

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
 
We will investigate this matter. 
  
We appreciate your patience while we are resolving this query for you. 
 
Kind Regards 

Bonitas Team 
Bonitas Medical Fund
Bonitas Medical Fund's reply27 Aug 2025, 16:03
Official
Hello sune Thank you for submitting a comment to us through hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. We apologise for any inconvenience caused to you. Regards Bonitas team