Unnecessary Repeated Verification by Bonitas Staff after being transferred to the next staff member and lack of action on complaints

I had a chronic medication on Liberty that was transferred to Bonitas about 4 years ago. I have done numerous requests to Bonitas to do the same and have many reference no's with no success. On following up, each person says its Bonitas policy to verify me before transferring me or looking up the reference no and the same happens with the next person The last person was "Kashan" and although she had sufficient details to find my cell no and call me OR speak the the previous person that verified me, refused to do so. I feel like moving to a different Medical Aid as everything with Bonitas is an uphill battle and the benefits are nor very good either.