********ly Suspended account

What an awful experience. My parents, both 70y/o, and have been members for easily over 15yrs with the scheme have had their membership suspended. After spending a useless 45mins on a call with 2 of their useless consultants, we still couldn't get to a solution. We made membership payment on the 2nd of April 2020 and to our surprise, Bonitas sends my parents an email days later saying they have suspended their membership due to failed contribution payment. They received a Swift Report from our bank, and their VERY USELESS credit department claims they do not recognize Swift Reports as P.O.Ps. With all this pandemic happening globally, instead of exercising leniency as a Health-related institution, what Bonitas does is the opposite.They just go to show that they are just a money leeching institution and does not care about well-being of its members besides their money. i am utterly disappointed with this