********ly debited my account for 3 months

I asked for a quotation online on how much will it cost me to move over to them. The next thing I know, there was money debited in my account and I thought it was for something else. On the third month I realize that that the money was not going where I thought it was going but it was going to Bonitas. I lodged a query with them and they came back saying they will and cannot pay back my money they debited in my account. The member number is ********** 4229 and the query number is 141216Q254K9. I did not sign any documents that allowed Bonitas to take money in my account. Besides the process in Bonitas they will not take you as their customer until you sent them the medical certificate from your previous medical aid.