mR
margaret R

1 reviews | Active since Sept 2010

19 Aug 2020, 13:23

UNJUSTIFIED QUOTE AND LATE JOINER FEE(RETRENCHMENT)

I am so disappointed , my sister was retrenched in February 2020 and she had my mother covered under her policy, we all know that almost everyone is battlinf financially, I made contact to see if I can move her over to mine as I am also with Bointas. The SHOCK!! Please also take note that Bonitas will give her full underwriting i.e. 3 months general waiting period, 12 months exclusion for any pre-existing conditions and the late-joiner penalty. The reason that they will be imposing underwriting is because she has had a break in cover of more than 90 days from the previous membership. A normal adult dependant on the primary option pays R1900, the 25% late joiner penalty for your mother will be an additional of R475 to her premium. This will bring your medical aid premium to a total of R5577. where does one get an extra R 2370 When the future of our jobs is uncertain? My mom is 70years old and cant afford to be without medical aid.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply19 Aug 2020, 13:50
Official
Hello margaret,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.  

We appreciate your patience while we are resolving this query for you.  

Regards,

Bonitas Team 
Bonitas Medical Fund
Bonitas Medical Fund's reply26 Aug 2020, 13:35
Official
Hello margaret,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team