1 reviews | Active since Jun 2017
Unhealthy, terrible customer service - They simple lie.
<p>The internal departments of Bonitas Medical aid are attrocious. The communication among each department is very unhealthy for a Medical aid organisation. One department promises on behalf of another, and there is no follow-up to see if the promise is effected. I have been communicating with Bonitas Medical Aid departments, at least 8 times on the same issue (Phone calls of 21 minutes durations and emails). What has been promised opn phonecalls (At great cost to me) and emails never happen. If they care to follow-up, here is the latest refference number from them 300617QBT9YJ or 160617QB6PJG. I have 10 of these refference numbers. I am happy I moved to Discovery Medical Aid.</p>
Hello ThaboMakhanya
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello ThaboMakhanya
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Dear Bonitas,
I am still waiting on your promise "Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved".
Maybe I should enquire in your business; What does shortly mean?
Dear Bonitas,
I am still waiting on your promise "Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved".
Maybe I should enquire in your business; What does shortly mean?
Dear Bonitas / Medscheme
I could not wait for the "Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved", promise and I had to phone YOU again. I spoke to Mellisa (Excellent representation of your companies), who put me through to your credit department. The lady from your credit department did not introduce herself, and I was not going to ask.
What is strange is that She nows claims that the refund was done on the 21st June 2017. What is concerning for me is that when I asked here for the day this was refunded, she told me that she cannot check on the system. I told her that I cannot believe this, and I had to wait for her to eventually check and gave me the date.
Can somebody explain to me; Why is that no one at your companies was able to confirm that the refund was effected on the 21st of June 2017? Remember it took me between 12 emails and phone calls to only hear (today) on the 06th of July, that this was effected on the 21st of June, having been phoning between 19th June 2017 and today).
I will await your response, shortly!
Dear Bonitas / Medscheme
I could not wait for the "Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved", promise and I had to phone YOU again. I spoke to Mellisa (Excellent representation of your companies), who put me through to your credit department. The lady from your credit department did not introduce herself, and I was not going to ask.
What is strange is that She nows claims that the refund was done on the 21st June 2017. What is concerning for me is that when I asked here for the day this was refunded, she told me that she cannot check on the system. I told her that I cannot believe this, and I had to wait for her to eventually check and gave me the date.
Can somebody explain to me; Why is that no one at your companies was able to confirm that the refund was effected on the 21st of June 2017? Remember it took me between 12 emails and phone calls to only hear (today) on the 06th of July, that this was effected on the 21st of June, having been phoning between 19th June 2017 and today).
I will await your response, shortly!
Hello ThaboMakhanya,
Thank you for submitting a comment to us through Hellopeter.
According to the conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello ThaboMakhanya,
Thank you for submitting a comment to us through Hellopeter.
According to the conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team