NvdM
Nolene van der Merwe
1 reviews | Active since Jun 2013
14 Mar 2023, 15:29
Unhappy with reply to emails
I am currently living in the UK. I use to pay my dads medical aid premiums. Can currently not do that. He has decided that he does not want to pay by debit order and wants to deposit the cash each monthe. I have now asked Bonitas not to deduct from my bank account. The reply I got was so poor. We cant remove the debit order on you account. I am loosing R60 per month as the try to take debit order twice in a month. I now owe Absa bank R240, money I just am not able to pay and as time goes by it will just get more and more.
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Replies (2)
Bonitas Medical Fund's replyOfficial
14 Mar 2023, 15:42Hello Nolene
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply14 Mar 2023, 15:42
Official
Hello Nolene
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
15 Mar 2023, 16:08Hello Nolene Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply15 Mar 2023, 16:08
Official
Hello Nolene Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team