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smkhwanazi S
1 reviews | Active since Jun 2017
11 Nov 2023, 11:03
Unhappy with Bonitas!!
Please assist me in getting through to Bonitas. I had app**** for medical aid to start on 1 still October however during the course of October I called in to inform them I am no longer interested and will stick with my current health plan. Seems I am not getting through as to my surprise I receive an email telling me my benefits are suspended?? What benefits as I advised I am not longer interested. Bonitas please sort this mess out immediately!!!!
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
13 Nov 2023, 06:35Hello Phila N
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply13 Nov 2023, 06:35
Official
Hello Phila N
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
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smkhwanazi S's updateReviewer Update
13 Nov 2023, 09:18Please do so urgently and resolve as I cant keep getting these emails.
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smkhwanazi S's update13 Nov 2023, 09:18
Reviewer Update
Please do so urgently and resolve as I cant keep getting these emails.
Bonitas Medical Fund's replyOfficial
14 Nov 2023, 08:55Hello Phila N
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply14 Nov 2023, 08:55
Official
Hello Phila N
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
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smkhwanazi S's updateReviewer Update
14 Nov 2023, 09:09Thank you for the swift response Bonitas.
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smkhwanazi S's update14 Nov 2023, 09:09
Reviewer Update
Thank you for the swift response Bonitas.