1 reviews | Active since Aug 2016
Unhappy Patient
I am not happy with the fact that I am currently on the Bonsave option, the savings we get is already so low and to see a dermatologist I need to go to a GP for a referral letter first. I explained to the agent I spoke to that the GP takes R350 out of the savings just for a referral letter, then the dermatologist will obviously have to take their fees out of the savings as well. the agent told me this is the process, why does the GP get paid R350 just for a letter. i know for a fact that the GP cannot help with my issues because he has tried in the past and has failed, why should i now go back to him for a referral letter. Currently i have just around R1000 left in my savings. I understand that some people go to the specialist for simple things however my problem is not something simple, I have been ill for some time with auto immune diseases so I know the process very well. whats the point in medical aid when I now have to pay cash to the dermatogist? Very upset. forced to stay with Bonitas becuase the company is funding part of it.
Hello Shanty12,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number and contact details in order for us to assist with your query.
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Kind regards,
Bonitas Team
Hello Shanty12,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number and contact details in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Hello Shanty12 ,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello Shanty12 ,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello Shanty12 ,
Thank you for submitting a comment to us through Hello Peter.
We have contacted you to discuss this matter and could not reach you. A voice message has been left on your mobile phone.
Our representative will be in touch with you again to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello Shanty12 ,
Thank you for submitting a comment to us through Hello Peter.
We have contacted you to discuss this matter and could not reach you. A voice message has been left on your mobile phone.
Our representative will be in touch with you again to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello Shanty12,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello Shanty12,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team