L
Lisa
1 reviews | Active since May 2023
24 May 2025, 10:32
Unhappy new member
I am still waiting for a response with regards to my late joiner penalty fee. My debit order is going off 26/5 and still including the extra penalty. This is unacceptable service really. Underwriting does not reply to emails and you can't chat to them telephonically. I am actually ready to cancel my membership
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Replies (1)
Bonitas Medical Fund's replyOfficial
26 May 2025, 08:56Hello Lisa
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply26 May 2025, 08:56
Official
Hello Lisa
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team