UNHAPPY MEMBER

Some of the EMAIL reference numbers - 070524Q5S8R6 / 290424Q5F3VB / 220424Q5200V I am having an ongoing nightmare with Bonitas - PHA administrators. I was due for surgery beginning March 2024. Unfortunately, i had very low blood iron levels and required an infusion. I had to postpone the operation. The scheme authorized the treatment and a day later retracted the auth. After numerous calls to the scheme and motivations from providing doctors etc, they again on 11 April approved the infusional iron treatment. Today is 07/5/2024 - life threatening surgery is still on hold due to non payment or reimbur*****t to treating providers for treatment and medication. from 11 April 2024 to date, i have been calling the scheme over 3 times daily. I had to pay the pharmacy myself R5015 as i urgently required the treatment. I still require more iron treatment but i simply cannot afford to pay anymore. I DON'T KNOW WHY THE NON-PAYMENT (auth number is - 78078 Monofer 10ml nappi code ***+ 5ml nappi code ***). I spoke to a lady by the name of Sadia over 10 times, who did absolutely nothing to assist. Today i spoke to Danny Chetty from PHA directly - he asked me to email him the correspondence, i wonder if he will be able to assist me or not. PS - my surgery is now on Friday, should anything happen to me on table, i have informed family and friends to hold Bonitas Boncap -PHA totally responsible as they are aware of my life threatening condition and surgery, and how having low blood iron levels could affect if haemoglobin (the protein in oxygen-rich blood) cannot move from your lungs to the rest of your body. Severe low iron levels may cause organ damage and death. Low iron levels may contribute to surgery complications. Patients who have low iron levels around the time of surgery have more complications from surgery including a higher risk of infection, a longer need for breathing assistance with a machine, poorer wound healing, slower mobilisation, and an increased risk of death. Knowing this they are still avoiding payment of my claims and adding unnecessary stress on me!!!!