Unhappy medical aid member.

Item: Bonitas Medical Fund
Rating: 2
Author: Jason H

Absolutely atrocious service via email correspondence. I sent a notice of termination on Saturday. They reply on Monday but don’t attach the forms for me to fill out. I had to look for an old one on Google. I then received the updated form. Until now, I have just received a reference number. No further communication about whether they will Honor my 30 days notice for cancellation. Also their online portal sucks. I can’t login to it. And not user friendly.

Helpful (0)

Replies (1)

Bonitas Medical Fund's replyOfficial

01 Oct 2025, 08:02

Hello Jason H

Thank you for bringing this matter to our attention. We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist.

Please note that we have escalated your query to our BonCap Department for further investigation and resolution.

We appreciate your patience while we work to resolve this issue, and we’ll keep you updated on any progress.

Kind regards,

Bonitas Team

Bonitas Medical Fund's reply01 Oct 2025, 08:02

Official

Hello Jason H

Thank you for bringing this matter to our attention. We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist.

Please note that we have escalated your query to our BonCap Department for further investigation and resolution.

We appreciate your patience while we work to resolve this issue, and we’ll keep you updated on any progress.

Kind regards,

Bonitas Team