Unhappy! Disappointed!

I am highly disappointed in your company! I call you to arrange premium deduction after return debt, I am told it will be arranged! Happiness! Then to be called by a consultant to inform me that a double deduction to take place 01/11 , low and behold! I get notifications that deduction went off! Guys please! After being told that it will be double 01/11 I made other arrangements! Damn guys anothe penalty fee as there is insufficient funds in my account! Get your act together! Not happy at all! If you internal communication is lacking then I am concern if I really need service!