Unhappy Diabetic Mom

I have never seen a medical aid where the service is bas as bonitas. I have logged a banking details upated at the beginning of May cause I left the company i worked for and took the medical aid on my own capacity. Until today Banking details has not been updated and i am stressed as I have a chronic daughter and would need her medication to be refilled and still no payment has been taken. I am not paying for any penalities due to incompetence from their staff of not following the process and updating information as and when requested. You have to constantly follow up and you dont get any feedback from them at all.

I logged another request about 3 weeks ago regarding chronic and still i am getting the run around and no one can tell me which sensors are covered on the plan I currently am on. Instead of readng to understand i am told it has been declined which i never asked for authorisation of any sort.

The service is disgracefull and they do not care about their members and dont like to communicate you are rather send from pillar to post and you never get any feedback it is just silence....