Unhappy Customer

I am disappointed with Bonitas, I have been trying to get my savings refund to no avail. its apparent that this is the way the deal with customers by replying with promising emails to pay you but they never actually pay you. i do not know how many times i had to resend certified copies of my id and bank statements and i am told that they do not meet the standards and must resend again. this is the latest email from them and yet no payment, how long does it take to process a payment exactly: "Member Number : *** Query Number : 210525QYDR50 Query Type : E-MAIL Good day Kindly note that the refund was prepared and sent for payment on 21/05/2025. Regards" I cancelled my account because I had no choice, I am unemployed so I had to cancel it. now they refuse to give me my money which will actually assist me in my household while I am waiting for my payouts.