1 reviews | Active since Mar 2020
Unhappy customer
I am pregnant and on Bonstart plus. I contacted the contact center to find out about the maternity programme since I have to start with my antenatal consultations. I called in because I need information about the service providers that could assist me on my scheme on this benefit, but NO ONE could give me a straight answer. I was told by a consultant that I spoke that there is no specialist (gynecologist in my case) for Bonstart plus and the I asked who are these gynecologists that are supposed to assist Bonstart plus clients as per the maternity programme because I have up to 6 consultations, and she could not answer that. I am very worried and frustrated about the service I have received from Bonitas thus far to think that I am on this journey and my medical aid cannot even tell me how they will assist and what assistance they will offer until I give birth is quite frustrating. All I need is information and clarity. I am losing my confidence on Bonitas, very disappointing to say the least.
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team