Unhappy Client Bonitas Medical Aid

I have joined Bonitas on the Bon Start scheme in Dec2022 , I waited for three months and could only use the Medical Aid from March 2023. In July 2023 I needed to see a doctor , My husband contacted the Network Doctor who confirmed that they accept the Bon Start Option, I was advisd to complete an online form which we did, After the consultation I was told that the Bonitas rejected the claim and i had to pay R400 .00 cash. I called bonitas Call centre , and was informed that the manager is also busy with a similar complaint and will feed back, I am waiting over a week for feedback, Thier network list of doctors are not updated on Bonitas website. On the Bonstart option we are advised to go to a Network doctor, Most of these doctors do not acceot the Bonstart option, The call centre agents always refer me back to their website, which is not updated, thank you Igesh Naidu