Unhappy Client

On Monday 29th November I called Bonita to find out whet do they cover for covid. The agent by the name of Gugu, did not know what was covered under the medical aid. Was even arrogant. I asked to speak to her team leader, she told me that she will send an email to her team leader and have her call me back. It is the 5th of December and no one has called me to date. I sent an email to complain about this, despite my email I have never had anyone contact me back expept an apology on the email. Which I am sure it was written by an agent and was never referred to a team leader.