Unhappy client

When I phoned bonitas fund to apply for their medical aid they directed me to tenda health. I took the boncap scheme, bonitas sms me in October ,telling me an agent will call to verify my income and submit forms. No agent contacted me ,so I contacted the lady who I dealt with to get this fund. She sent me forms to fill and required a salary slip ,which was submitted before the cut of date in November. Now bonitas claims that they didn't receive it and makes ME ,the client phone and email 10 different people cause they have *********** staff who don't do their job. Now I'm sitting with a double charge coming of my account. I'd advise anyone to stay clear of Bonita medical aid , as there is no assistance to even investigate this matter ,they expect me to do the run around at my cost and plus take extra money from me. I will post this on every social media and let people know how people are exploited through this scheme.