DG
Doreen G
1 reviews | Active since Sept 2024
10 Sept 2024, 13:56
UNHAPPY
Since I have signed up with this Medical aid, I have only had issues and issues and this is now WITHOUT a claim, this is just by joining them. Now they have gone and suspended my medical aid. I have spoken to them on the 20th of August where they confirmed my premiums are up to date and my medical aid is active- reference number for this call is 200824QGP1L0 now, 20 days later, after I sent them Proof of Payment for September premium on 1 Sept.- I get an email saying my medical aid has been suspended. Let me make this easy, quickly pay my premiums back and let me sign up with a legit company who can take my money and in return give me cover! not just take take take take take take take take take take take
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
10 Sept 2024, 14:38Hello Doreen G
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply10 Sept 2024, 14:38
Official
Hello Doreen G
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
DG
Doreen G's updateReviewer Update
10 Sept 2024, 16:52We getting nowhere. I've sent you proof of payment for August and September and the reference number for the call made 20 August confirming all is in place. Yet, my medical aid is still suspended. So I am paying for nothing. Pay my R4800 back to me for August and September as you are not covering me anyway, and cancel this Medical aid. Ill go to Discovery or somewhere decent.
Danko and goodbye!!
Danko and goodbye!!
DG
Doreen G's update10 Sept 2024, 16:52
Reviewer Update
We getting nowhere. I've sent you proof of payment for August and September and the reference number for the call made 20 August confirming all is in place. Yet, my medical aid is still suspended. So I am paying for nothing. Pay my R4800 back to me for August and September as you are not covering me anyway, and cancel this Medical aid. Ill go to Discovery or somewhere decent.
Danko and goodbye!!
Danko and goodbye!!
Bonitas Medical Fund's replyOfficial
12 Sept 2024, 08:55Hello Doreen G
Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply12 Sept 2024, 08:55
Official
Hello Doreen G
Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team